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Import users to Gong and set them to record before integrating Zoom Phone in Gong.

Note: You must be a team admin to connect to the Zoom Phone integration.ġ. In addition to identifying speakers on the call, Gong will attempt to break down the call into segments, each associated with a single speaker. Gong will accumulate a number of representative calls by the recorded user, and will scan them to find the common speaker. Will Gong be able to separate speakers from this telephony system?įor telephony systems like that record audio in a single channel, Gong will attempt to separate speakers over time. That is, the audio from the two parties is merged into a single channel, and there's no easy way to tell who is speaking on the call. This telephony system records audio in a single channel (mono). Stereo Recording Speaker separation type for this provider: Mono